Human and Organizational Performance (HOP) Specialist

 Surrey, BC, CA
Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular


We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.

Position Overview
You are open-minded, collaborative, and have a team-oriented attitude with an ability to think innovatively to resolve complex challenges. You are curious and are an active listener. You take a collaborative approach to curate programs to meet the needs of internal and external partners, fostering an inclusive safety culture and work environment. If this sounds like you, you’d make for a great Human and Organizational Performance (HOP) Specialist!

In this role, you'll help bring Human and Operational Performance (HOP) principles and Operational Learning tools into the organization, furthering our psychological and physical safety efforts. 

We've solidified our commitment to sustainability with our 30BY30 promise to reduce our customer's emissions by 30 per cent by the year 2030. We need collaborators, innovators and safety leaders like yourself to help us in achieving our goal, and join us in rethinking our energy future. 

In year 1, you will

  • Support the development and execution of yearly HOP program plans, ensuring alignment, and consistency with all current initiatives.
  • Collaborate and build partnerships with key stakeholders to ensure seamless integration and adoption of HOP principles and Operational Learning.
  • Assist in developing and sustaining operational learning tools, including a process to develop and manage learning team facilitators, sharing learning team outcomes, and evaluating learning progress. 
  • Develop a process to seek out, evaluate, and recommend external research specific to HOP philosophy and psychological safety. 

In year 2, you will

  • Support the program manager to establish monitoring systems and make recommendations for enhancements and changes. 
  • Develop a sustainment program for our internal departments and external contractors focused on operational learning and promoting a culture of psychological safety. 
  • Collaborate with stakeholders to develop, communicate and support the implementation of a holistic multi-year education program, ensuring alignment and collaboration with other organizational initiatives. 

What it takes

  • Robust knowledge of safety science and the theories of the new view (HOP, Safety II, Safety Differently), including hands-on experience implementing HOP and Operational Learning within an organization.
  • A diploma or degree in a related discipline, such as Health and Safety, Human Resources, Organizational Psychological, Business or others, with a minimum of four years of related experience. Canadian Registered Safety Professional (CRSP), Certified Industrial Hygienist (CIH) or Registered Occupational Hygienist (ROH) designations are considered an asset.
  • Ability to communicate key HOP messages to senior leaders, mid-level managers, workforce, and business partners and contractors
  • Understanding in operational learning methodologies that include both learning from incidents and learning from normal work
  • Ability to coach teams assessing risk and assuring safeguards on likely points of failure related to human / systems interactions

Additional Information
Travel may be required as per job requirements.

What you need to know
To view the full job description, click here.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

Safety is our number one priority, and to maintain the health and safety of our employees and broader communities, we have a number of COVID-19 safety measures in place. This includes a requirement for all new employees to provide proof of full vaccination, prior to their first day of work or the start of their employment. And of course, we will consider an accommodation for anyone who’s unable to be vaccinated due to a protected ground as defined by the Human Rights Code.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

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